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Integration Support EngineerRenoNV

Will Staney CEO

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Integration Support Engineer

Full-time | Reno | NV | United States

Company Description

MyVR is a cloud-based software solution for owners and property managers in the short term rental industry. From a centralized dashboard, MyVR customers can manage 30+ premium listing sites (including Airbnb, HomeAway, and VRBO), launch their own direct sales channels, and automate renter communications and day-to-day workflow. MyVR's open and extensible platform allows customers to integrate their in-house tools and connect to best-of-breed third party apps, while retaining control of their data in a centralized workspace. MyVR is a backed by True Ventures, Y Combinator, SV Angel, and numerous angel investors.

Job Description

MyVR is on a mission to deliver the most powerful and user-friendly management and distribution software for operators of short-term rentals. Integration Support Engineers play a key role in empowering customers and relaying key learnings back into the product so MyVR becomes even more powerful and user-friendly. Each day you get to interact with our incredible customers and awesome partners all over the world via email, chat and phone. There are times when you won’t know the answer so we’re looking for folks who are always up for a challenge and won’t stop until a solution is found.

Responsibilities
  • Reduce number of support tickets reaching development team by 95% over the next 3 months, by troubleshooting technical and application configuration questions.

  • Write code to reduce the backlog by 5% month over month over the next 6 months by identifying and fixing production bugs.

  • Become an expert in all areas of the MyVR product over the next 3 months, with a focus on systems that integrate with channel partners like Airbnb, Booking.com and VRBO.

  • Build automations to minimize time to value for new property managers, reducing integration onboarding & training process to under 30 days for 99% of client launches, within the first 6 months.

  • Reduce number of API related support tickets opened by 80% within 6 months, by documenting, maintaining and improving our APIs.

  • Reduce number of support tickets opened by 20% by contributing to our growing knowledge base, making it easier for customers, partners and internal team members to find information about our product.

  • Educate, onboard, and support 3rd party application developers building on the MyVR platform.

  • Advocate for our customers and partners, clearly communicating feedback into the organization (voice of the customer/partner).

  • Assist the Customer Success Team with technical issues and escalated support tickets, acting as the bridge between support and engineering.

Qualifications

Experience & Skills
  • Strong empathy for customers AND able to build technical solutions

  • Technical support of an application

  • Ability to write code and/or experience building internal tools

  • Adheres to MyVR values: accountability, passionate execution, openness, unyielding integrity, and empathy

  • Can evaluate, troubleshoot, and follow-up on customer needs

  • Incredible conflict resolution, problem solving and communication skills

  • Experience working with or on engineering teams

  • You have an ability to explain complex scenarios in beautifully simple terms

  • Thrive on going the extra mile, even when it’s not asked for and have a great work ethic, day in and day out. You have grit and take initiative to see things through to completion. If it needs doing, you do it.

Bonus points if you have
  • Computer Science or other technical degree

  • Supported API integrations

  • Used Zendesk to facilitate support

  • Short term rental industry experience

  • SaaS experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Proactive Talent

Launched in 2015, Proactive Talent Strategies, LLC is a modern talent acquisition consulting company focused on helping organizations optimize their recruiting and employer branding strategies to deliver real results to real employers all over the world. We are a passionate team of freelancers specializing in everything recruiting from Employer Branding, Recruiting Optimization, OnDemand Recruiting™and Training to Recruiting Video production and Advisory. 

Our mission is to help companies evolve the way they recruit.  Using the right technology, process and messaging, aligned to their goals and shared values, our clients are armed with the tools they need to effectively attract and hire the right culture-fit talent.

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